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DELIVERY TO THE UK

All orders placed by 12pm are dispatched the same day. Delivery options are as follows:

  • FREE delivery – delivered within 2-5 working days after dispatch.
  • Express – £4.50 – delivered next working day (Orders placed after 12pm will be dispatched the next working day. This service is not available on Saturday, Sunday or Bank Holidays.)
  • Saturday Delivery – £4.50 – delivered Saturday – must be ordered by 12pm Friday.

We are currently only able to offer delivery to the UK mainland via our checkout. Please contact our sales team on sales@lorilou.co.uk for a custom invoice for accurate postage costs if you live outside of the mainland. We hope to make this process simpler in the future.

RETURNS

The quality of all items is carefully checked before shipping, however, we promise to refund any items that you are not completely happy with when you return it to us in it’s saleable condition and in its original packaging, by post within 14 days of receipt of your goods.
Before returning any items please email customer services stating:

  • Your name
  • Order number
  • which item you’d like to return
  • the reason for return.

Returned products should be:

  • Unworn with tags
  • In the original packaging
  • In a re-saleable condition
  • With the packing slip

Returns should be mailed to:

Lori Lou LTD
The Former Church Rooms
Church Street
Nunney
Frome
Somerset
BA11 4LW

We will email you to let you know  your parcel has been received and will process the refund the same day. Refunds will be credited to your original method of payment. Please note that card issuers vary in how many days they take to credit the money back to your card.

If you wish to exchange your item for a different size we are happy to post the new size out to you (if in stock) at no extra cost once the original item is returned to us. If you wish to exchange the dress for a different style then you will need to make a brand new order and we will refund you for the original order.

INTERNATIONAL DELIVERY

We are currently unable to accept immediate payment for orders that require shipping outside of the UK, however, please contact our sales department on sales@lorilou.co.uk , stating the items you’d like to purchase, along with your name and address. We will then email you a custom invoice with the confirmed shipping costs and will place your items on hold for 24 hours, while awaiting payment. You may then pay the invoice via Paypal and dispatch will take place the same working day for payments received by 12pm GMT. International shipments are usually delivered within 2-7 working days after dispatch.

Please, be aware that all orders are shipped from the UK. Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs office.

Please allow an extra working day for deliveries over UK Bank Holidays detailed below:

Friday 18 April 2014 – Good Friday
Monday 21 April 2014 – Easter Monday
Monday 5 May 2014 – Early May Bank holiday
Monday 26 May 2014 – Spring Bank holiday
Monday 25 August 2014 – Summer Bank holiday
Thursday 25 December 2014 – Christmas Day
Friday 26 December 2014 – Boxing Day

Lori Lou Ltd ©2015 | Created by Redcircle Design & Kuro