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We are Lori Lou Ltd. We operate the website at lorilou.co.uk (the “Site“).

We are a company registered in England and Wales with company number 09045861. Our registered office is The Former Church Rooms, Church Street, Nunney, Frome, Somerset, BA11 4LW, England.  Our VAT Registration Number is 189 0361 86. If you need to contact us, see our Contact us page.

These terms and conditions (“T&Cs”) go hand in hand with our Privacy Policy, where we tell you what information we collect about you and how we use and disclose it (“Privacy Policy“).

To browse and use the Site or any other websites provided by us, you agree to comply with and be bound by the T&Cs which, together with our Privacy Policy, govern our online relationship with you. They are legally binding on us both.



When you place an order via the Site for a product, we will send you an order confirmation email listing each product you have requested to buy and an estimated delivery date for those items. Our order confirmation email is not acceptance of your order by us.

Once payment has been made for the products you have ordered, we will instruct a courier to arrange for the products to be delivered to you and to send you a dispatch email. This email confirms that your order has been accepted by us and that a contract is formed.

Where products are dispatched separately, our acceptance of your offer in respect of each product takes place when we dispatch such product.

We reserve the right not to accept your order. This may occur where we are unable to obtain authorisation for payment, shipping restrictions apply to a particular item, or the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.



The price of any products will be as quoted on our Site from time to time, except in cases of obvious error. These prices are shown in GBP and include UK VAT (if applicable) but exclude delivery costs, which will be added to the total amount due. See Delivery & Returns for more information on this.

All prices and offers remain valid as advertised from time to time. The GBP price of a product displayed on the Site at the time of order is accepted and will be honoured, except in cases of obvious error or if there is legal reason why we cannot honour the order at that price.

All orders will be purchased in GBP. The final price customers outside the UK will pay will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. Please note that we do not have any control over how much your card issuer may charge for such transactions.

Import duty or tax costs may be invoiced to you directly from an import broker, your local courier company, your national Government or any local Government or controlling body that has the power to raise such duties or taxes in accordance with the law in your country. We have no control over how much tax or duty any such body may charge and we recommend that you contact your local customs authority to determine a landed cost price prior to completing your purchase.

Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.

We accept payment via Paypal.

By placing an order on the Site, you confirm that the payment details provided by you are valid and that, if you are using a credit/debit card, it belongs to you or you have been specifically authorised by the owner of the credit/debit card to use it. You confirm that when your order is accepted and processed by us, payment will be made in full.



We will always try to fulfill orders, but our only responsibility to you where a product is no longer available, or if we are unable to supply a particular product for whatever reason, is to make sure we do not charge you for the product.

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

We will store a record of your orders for a minimum of one year subject to any unforeseen event. You may view your purchases in your account up to, and usually beyond, this time.



You may choose to have your products delivered to an address of your choice.

All products will be packaged and prepared for delivery by myHermes for standard delivery or UKMail for express or Saturday delivery. Lori Lou Ltd shall be under no liability for any delay or failure to deliver the products within estimated timescales.

If you have opted for your products to be delivered by Standard, Express or Saturday delivery, a delivery charge will be itemised on the delivery and order confirmation pages of the Site and in emails from us.

You will be the importer for all international deliveries of products. Therefore, before placing an order for a product, please check that your import of any products complies with any applicable import regulations, and that there are no local requirements or restrictions which may affect receipt of your products.

MyHermes/UKMail insures products during the time they are in transit until they are delivered to your specified delivery address. MyHermes/UKMail requires a signature for any goods delivered, at which point responsibility for your purchased products passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by MyHermes/UKMail and transfer of responsibility in the same way.

Delivery dates are estimated from the point of despatch and are not guaranteed. Neither we nor the delivery service are responsible for any delays caused by destination customs clearance processes.



You have the right to cancel your order, provided you give us written notice within 21 days after you receive a product.

If you cancel your order you must return the product to us, including all branded packaging. You have a duty to take good care of the products while they are in your possession.

You can still try the product on or inspect it to see if it is right for you. Please try to keep the tags on and retain the original packaging as neatly as you can.

You will be responsible for the cost of sending the product back to us if you change your mind.

To let us know you have changed your mind and wish to cancel your order, please email us at services@lorilou.co.uk. Please keep a copy of your cancellation email. Once you have emailed us, please follow the instructions in Delivery & Returns on how to return the product to us.

We will issue you with a refund within 30 days of receipt of cancellation.

We issue refunds via the payment method you used to place the order.



We have taken every care in the preparation of the material on our Site. However, the material displayed on our Site is provided without any guarantees, conditions or warranties as to its accuracy or suitability for any particular purpose.

If the need arises, we may suspend access to our Site to carry out routine or emergency work. We will not be responsible if for any reason our Site is unavailable.

If we are in breach of these T&Cs, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you order the relevant product or the time you otherwise use the Site.

These limitations and exclusions do not affect your statutory rights and only apply to the extent permitted by applicable law. Nothing in these T&Cs shall limit our liability for personal injury or death caused by our negligence.



You are licensed to use the material on the Site on a very limited basis: just to use the Site as intended and in accordance with these T&Cs for your own personal, non-commercial use. You may not otherwise copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any part of our Site.

You may not create a link to this Site from another website or document without our prior written consent.

You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored, or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack.



These T&Cs and our Privacy Policy contain the whole agreement between us and you relating to the supply of products and/or your use of our Site. No additional terms or conditions requested or communicated in any way by you will form part of our contract whether accepted or not by an employee of ours.

We may revise and amend these T&Cs from time to time. You will be subject to the terms and conditions in force at the time that you order products from us or otherwise use the Site.

These T&Cs are subject exclusively to English law. We will try to solve any disagreements quickly and efficiently. Any court proceedings must take place in England or Wales.

Lori Lou Ltd ©2015 | Created by Redcircle Design & Kuro